Our Privacy Policy

At Mewahealth, we are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy and Cookies Policy explains how we collect, use, and safeguard your data when you visit our website. We gather personal information such as your name, contact details, and browsing preferences to enhance your experience, process your orders, and communicate relevant updates and offers.

Our website employs cookies and similar tracking technologies to provide a personalized browsing experience, analyze traffic, and understand user interactions with our content. Cookies are small data files placed on your device that help us improve our services and tailor them to your needs. You have control over cookie preferences through your browser settings, though disabling cookies may impact the functionality of certain website features.

We are committed to complying with the Digital Personal Data Protection Act, 2023, and other relevant data protection regulations. We implement stringent security measures to protect your data from unauthorized access and use. Your personal information is not sold or rented to third parties, but we may share it with trusted partners who assist us in operating our website and providing services. By using our website, you agree to our data practices as described in this policy.

What We Collect and How

Information You Provide: When you engage with our services, we gather the details you share, such as your name, contact information (email and phone number), and payment details (e.g., credit/debit card numbers). We also keep track of your interactions with our website, including your order history and browsing patterns. This data allows us to enhance your shopping experience, process your orders smoothly, and keep you informed about updates, special offers, and new products. Your contact details are used to communicate with you about your orders, promotions, and any relevant updates. Our team and partners involved in fulfilling your orders will have access to this information to ensure a seamless transaction.

Automatic Data Collection: As you use our website, we automatically collect data about your visit, including your IP address, browsing behavior, and device information. We use cookies and similar technologies to track how you navigate our site, the pages you view, and your interactions with our content. This helps us tailor your experience, improve our services, and ensure efficient communication about your orders and promotions. For more details on how we use cookies, please review our Cookie Policy.

Contests and Promotions: If you participate in one of our contests or promotional activities, we collect the information you provide, such as your name and contact details. If you’re a registered user, we may note your participation in your account profile to better manage and track your involvement. This helps us personalize your experience and keep you updated on our latest offerings.

How We Utilize Your Data

The information we collect from you, including personal data, is used in various ways to enhance your experience and ensure smooth operations:

1. Order Management: We use your data to process and fulfill your orders, track shipments, and handle any issues that may arise, such as out-of-stock items or payment problems. Your payment information is securely shared with our payment partners to complete transactions efficiently.

2. Marketing and Communications: Your data helps us keep you informed about our products, services, and special offers from us and our affiliated brands that might interest you. This includes sending updates and promotional material tailored to your preferences.

3. Administrative and Operational Purposes: We use your information to manage contests, promotions, and account details. This includes providing technical support, maintaining website security, generating reports for our partners, and implementing measures to prevent fraud and ensure compliance with our policies.

4. Customer Support: Your data enables us to address your inquiries, resolve issues, and assist with any requests you may have, ensuring a responsive and supportive experience.

5. Marketing Campaigns: With your consent, we use your information to conduct marketing campaigns and promote special events, helping us connect with you about opportunities and offers that align with your interests.

6. Database Development: After you make a purchase or register for more information, we build and maintain our contact database to keep you updated on relevant news and offers.

7. Research and Analytics: We analyze data to understand trends, measure website traffic, and improve our services. This includes identifying popular features and optimizing the customer experience based on demographic insights.

8. Targeted Advertising: If you’ve opted in, we use your data to deliver personalized ads and coupons, enhancing your experience with relevant offers.

9. Legal and Compliance: We use your information to meet legal obligations, respond to legal requests, and cooperate with law enforcement as required. This includes complying with subpoenas, court orders, and regulatory investigations.

10. Protection and Security: To safeguard our interests and those of others, we use data to detect and address fraud, security breaches, and other risks, ensuring a secure environment for everyone involved.

Legal Basis for Processing Your Personal Data

When you interact with our website, we process your personal data based on several legal grounds to ensure compliance and transparency:

1. Consent: We process your personal data when you actively provide it, such as subscribing to our WhatsApp updates, creating a profile, signing up for our newsletter, or managing your cookie preferences. This processing occurs only with your clear and explicit consent.

2. Legitimate Interests: We use your data when you voluntarily provide it for a specific purpose and have not objected to its use. This includes using your information to enhance our services, detect and prevent fraud, and deliver interest-based advertising.

3. Legal Compliance: We process your personal data to adhere to applicable laws and regulations, including responding to legal requests and fulfilling our legal obligations.

4. Security and Protection: We use your data to safeguard our services, protect against fraud and abuse, and ensure the safety of our customers and operations.

5. Legal Proceedings: We may process your data to comply with court orders, judgments, or legal claims related to contractual or civil matters under current Indian law.

Billing and Payments

For secure payment processing, we rely on trusted third-party payment processors. These processors handle your payment information in accordance with their own privacy policies, which may differ from ours. We recommend reviewing their policies to understand how your data is protected. We only collaborate with payment processors that adhere to stringent regulatory and industry standards to ensure your information is managed securely.

Minors Data

Our website is designed for users who are 18 years of age or older. We do not knowingly collect personal data from children. If you are a parent or guardian and suspect that your child has shared personal information with us, please reach out to us at the email address provided below to request its deletion.

Complaints or Inquiries

If you have any questions or concerns regarding this Privacy Notice, our site’s practices, or your interactions with us, please reach out to us at: info@mewahealth.in. We are committed to addressing any issues you may have.

Additionally, if you believe that our handling of your personal data does not meet legal standards, you have the right to file a complaint with the relevant Data Protection Authority.